Anywhere between instantly and a couple of hours but it can sometimes take longer though it's very rare it does.
You can check the status of your order by logging into the account manager with your registered email.
If you still haven't received your details after 6 hours please contact support.
That depends on which package you choose, 100mbps or 1Gbps, and which trackers you use, but you can expect a 500 MB FLAC file to take about 3 minutes and a 4.7 GB DVD about 25 minutes to download when using a good tracker with seedbox.me.
Your subscription at seedbox.me is not automatic. We send a renewal request a few days before your first month is due to finish. You decide if you want to renew or not. If you don't respond the seedbox will be deleted after a few days.
At the moment we are only accepting PayPal.
Yes. In fact we pretty much support all trackers, public or private.
Just pop over to our accounts manager to sign up. It only takes 2 minutes!
If you get a connection error or timeout on your browser when trying to access your seedbox give it a few minutes before contacting support. More often than not the scripts will fix any problems but if you still can't get access after 5 minutes please open a new support ticket and we'll take a look asap.
This can sometimes happen if you try and open too many http connections to the seedbox. Maybe you have all your transfers open in separate windows on auto refresh or maybe you are downloading a couple of files via http and trying to browse the seedbox. If the problem persists close all non essential seedbox windows and wait a couple of minutes for your connections to timeout. This should allow you to connect again.
If the problem is intermittent then check the seedbox load and if it's above 2.0 for more than 30 minutes or so please contact support who will take a look at the server.
First you need to get these files to the seedbox. The best way is to use FTP to upload the folder with the files from your PC to the seedbox.
More about FTP at seedbox.me
Once the files are on the seedbox you need to create a new torrent on the seedbox to seed the files. Please see our create a seedbox torrent guide for more about how this is done.
If you've just signed up and your seedbox password isn't working please make sure you read the activation email thoroughly because your seedbox password isn't necessarily the same as your account manager password unless you did this during sign up.
Your seedbox password is sent in the activation email.
If you didn't get an activation email then please check the JUNK or SPAM folder of the email provider you signed up with.
If your password has suddenly stopped working which was working fine before then please check your account is still active by viewing your profile at accounts.
Other solutions can be found in the torrentflux and rutorrent sections below depending on your seedbox package.
Please raise a support ticket requesting which new seedbox package you require. We will then send you further instructions and an invoice based on your remaining billing period. If you've received a renewal notice and would like to upgrade or downgrade please raise a support ticket and we'll send another renewal notice.
You can use the free proxy so your login IP on the tracker matches the IP from where you want to seed or leech. Some trackers won't announce any peers if the login and seed/leech IP's dont match while other trackers will let you connect but won't update any stats.
Each tracker is different so you need to check their rules and FAQ sections to see if you need to use this feature.
Only a very few trackers require this and almost all trackers will work fine without ever needing to use the proxy.
We have a tool for this!
Pop over to support and look for the "Request a Feature" button. Here you can vote on an existing feature request or make a new request.
You will often see bandwidth and transfer speed quoted in two different units: kilobits or megabits per second, abbreviated kbps/Kb/s or mbps/Mb/s, and kilobytes or megabytes per second, abbreviated KB/s or MB/s.
Notice the "b" and "B".
They are 2 different measurements.
The difference between the two units is the number of bits in a byte, which is 8. The small 'b' stands for bits, and the big 'B' stands for bytes.
Transfer speeds on the seedbox are shown in KB/s.
So, for instance, if the seedbox shows you a download speed of 2200 KB/s, it is the same as 17700 Kb/s or 17.60 Mbps.
This can sometimes happen if another user has already uploaded a .torrent file with the same name. Simply rename the .torrent file to something else before uploading to the seedbox. For example: dancemusic.torrent already exists, just rename to dancemusicME.torrent, easy!
Check the torrent details. Click on the torrent name in the main transfer window to bring up the control window. If you see lots of open ports this usually signifies a hash fail when starting the torrent. You need to go back to the main transfer window and put a tick alongside this torrent then go to the bottom of the transfer window and select "Delete" from the drop down menu, then hit the "Go" button. Now try uploading the torrent again. If it sticks on starting a second time contact support.
Please make sure you have passive mode enabled and the number of simultaneous downloads is set to 5 in your FTP client.
Check our FTP Guide for more about FTP background and simultaneous transfers.
Once you have the client set up correctly and open 5 connections/transfers you can expect up to 1000kbps or 2500kbps via FTP depending on your seedbox package.
If the problem isn't related to these settings then please run a tracert from your PC to the seedbox IP and raise a support ticket posting the tracert results along with the UTC time the scan was ran. This will assist us to assist you better.
First, check it isn't stuck on Starting. (see above) Other answers can be found by checking the torrents log. You can check the log by clicking the torrent name in the transfer window to bring up the control window. Now click the log link along the top of this window. Scroll to the bottom of the log to see what the problem might be. If there's something you're not sure about open a new support ticket and paste the log so we can respond faster.
First check to see what the seeding ratio is. Has it hit 500%? This is the default seeding ratio but you can seed more by using a higher seeding profile (see Transfer Profiles below) or by using Reset Totals if your client is Tornado. To reset totals, place a tick alongside this torrent in the main transfer window then select "Reset Totals" from the drop down menu at the bottom of the transfer window then hit the "Go" button. You can now start this torrent for another bout of seeding.
If it's stopped before 500% then please check the "Why is my torrent not downloading or uploading any data?" question above.
You can also change the transfer profile to increase the percent to seed back, more on this below.
Try your username in lowercase in the FTP client. So if your username is "UserName", try "username".
If you still have problems please contact support.
To use this feature first stop an existing torrent or upload a new torrent but don't start it.
Now click the "advanced" start" icon in the transfer window alongside this torrent. This is the green icon with only one white arrow, to the right of the torrent name.
The control window should open up.
Now click the "Control" link along the top. You should now see a new drop down menu called "Profile" with different options for selecting the seeding back percent.
Just select one of the options then hit the "Run Transfer" button lower down to start the torrent.
A high seeding profile won't seed as fast but will seed a lot longer than the default profile. Download speeds are not affected.
Your torrent will now seed back to the percentage you selected.
There can be a few reasons for this. Maybe the torrent is invalid, or there are no seeds or peers, or the tracker is timing out
To check for the problem, click the torrent name on the seedbox then in the window that pops up, click Log. Now scroll to the bottom of the log page to find the problem.
Here are some of the common issues:
Connection refused: Could be a client issue, so change the seedbox client, or that your tracker login IP needs to match the seedbox IP, so use the seedbox proxy.
Connection timeout: May be a dead torrent or a UDP tracker, so change the seedbox client.
If you go over quota (see below) then a 1kb download cap kicks in. When you go back under quota by removing files from the seedbox the download cap can sometimes stick. Here's how to reset it.
Look for the BLUE download arrow at the bottom of the seedbox. Now right click this and select UNLIMITED. That's it. Your normal download speed should resume instantly.
If you go over quota (see below) then all your torrents will pause. Simply clear some space by deleting old files then restart your torrents.
If you can log in and see the seedbox, but all your torrents have gone then don't worry, they will still be on the seedbox but just are not being shown in the browser.
There can be a couple of reasons for this. First try a CTRL F5 in your browser to refresh the browser cache. If this doesn't fix it then please contact support and we'll fix this fast.
Your used disk space is shown as a % at the bottom left of the seedbox. If you hover your mouse over this box you will also see the amount of free disk space remaining and your max space allowed in GB.
If you try and use more disk space than you signed up for the seedbox will pause all torrents and apply a 1kbps download cap. To get your torrents going again you will need to free up some space. You can do this by using the delete torrent with data option or delete some of your seedbox data via SFTP.
Still have questions?
If your question is still unanswered by our FAQ then please contact us at support.
Last Update: 11th Nov 2011